Please check our frequently asked questions and then contact us if you still need help.
Frequently Asked Questions (FAQ)
Shipping
What are your shipping policies
See our shipping page.
Order Status
How can I check on my order status?
Make sure you are logged in, then view your account. Click on the Orders tab and you should see your recent orders there. Click on any order number for full details. When in doubt, contact us and we'll help you out.
Returns
What is your return policy?
We accept returns for 30 days from invoice, on non-perishable items in like-new condition. You must contact us with your order number (on your invoice), and which items you wish to return, to request an RMA number before shipping the item back to us.
Who pays shipping on returns?
If we messed up, we will pay for return shipping. In this case we must approve the shipping method and cost before you ship it (i.e. we won't ship returns overnight air--too expensive). If you want to return non-defective merchandise, you must pay return shipping.
What is your policy on damaged shipments?
Damaged shipments are usually handled by the shipper (UPS, FedEx or USPS on insured packaged). For USPS parcel post without insurance, we will help you replace the damaged shipment.
Are there restocking fees?
Not for most items. Some items or returns may be subject to a restocking fee at our discretion.
How are returns credited?
We will return any money due via the same method you payed with (i.e. PayPal), as soon as we receive the items in good condition.
Contact Us
Contacting us is easy, just go to our contact page, select Online Store Questions, and send us a message.
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